The full policy, written down before we sell a single tub. No fine print, no fees that appear on the last checkout screen.
Every current order is a pre-order for the V2 batch. The window closes August 17, production starts right after, and orders ship about 30 days later with tracking sent to your inbox. Where a detail is still being finalized, we mark it instead of hiding it.
Five clauses. Each one is either committed now or clearly marked as a draft number awaiting final courier and region decisions.
Worldwide. Checkout accepts a shipping address in every country our payment processor supports, the US and Singapore included. If your country appears in the checkout list, we ship to it.
International orders may be charged import duties, customs fees, or local taxes by your country when the parcel arrives. Those charges are set by your government, are not collected at our checkout, and are the recipient's responsibility.
Flat, visible rates shown at checkout before you pay. No surprise fees on the last screen.
Free worldwide shipping on orders over $100. The rate for orders under $100 gets locked when our courier contracts are signed, then printed here.
Right now every order is a pre-order for the V2 batch. The pre-order window closes August 17; the batch ships about 30 days after the window closes, and the whole batch ships together. The same disclosure is shown on the Stripe payment page before you pay.
You can cancel a pre-order for a full refund any time before your order is handed to the courier - one email to hello@onwhey.com does it.
Once pre-orders end, the working target is packing and handover to the courier within 2 business days of your order. Final cutoff times and courier partners will be named then.
Every order gets a tracking number, emailed to you the moment the parcel is handed to the courier. No untracked mail, no exceptions.
If a parcel arrives damaged or never arrives at all, email hello@onwhey.com with your order number. We replace it or refund it, your choice.
You will be dealing with a founder, not a ticket queue.
This clause holds from the first order we ever take. It will not be quietly edited later.
The number shown is a working draft. The founders lock it before the first batch ships, and this page is updated the same day.
Reading our guides?
The training and supplement guides on this site link to products sold by third-party retailers. Those orders are placed on the retailer's site and covered by the retailer's own shipping and returns policies, not this page. This policy covers OnWhey products bought directly from us once we launch.
Question this page does not answer? Email hello@onwhey.com and a founder replies.