90 days to see results or your money back. One email starts it. Written down so you can hold us to it.
Every current order is a pre-order for the V2 batch: the window closes August 17 and the batch ships about 30 days later. This policy applies to every order from the first one taken. Where a detail is still being finalized, we mark it instead of hiding it.
Five clauses. Each one is either committed now or clearly marked as a draft number awaiting final courier decisions.
90 days from the day your order is delivered. If you do not see results, email us and we refund the full product price. Opened tubs included: a guarantee about results only counts if you were allowed to use the product.
No restocking fee. No store-credit-only games. Refunds go back to the card you paid with.
Email hello@onwhey.com with your order number. That is the whole process. No portal, no form, no phone tree.
A founder reads it and replies with the return address and instructions. You do not need to give a reason, though it helps us improve.
Refunds go back to your original payment method, never forced into store credit.
The working target is issuing the refund within 5 business days of your return arriving at our warehouse, with your bank's usual posting time on top. The final figure gets locked and printed here at launch.
Who pays for the return leg is still being decided and depends on the courier contracts we sign.
Whatever we choose will be printed here in plain numbers before the first sale, so you know the full cost of changing your mind before you buy.
If we shipped the wrong item, or your order arrived damaged or defective, skip the guarantee window entirely: the return leg is on us.
Email a photo with your order number to hello@onwhey.com and we replace it or refund it, your choice.
Active from launch day. Until then, the same address answers any question about the policy.
This clause holds from the first order we ever take. It will not be quietly edited later.
The number shown is a working draft. The founders lock it before the first batch ships, and this page is updated the same day.
Bought through one of our guides?
The training and supplement guides on this site link to products sold by third-party retailers. If you bought something through one of those links, the retailer's own returns policy applies and the return goes through them directly. We cannot process returns for products we did not sell. This policy covers OnWhey products bought directly from us once we launch.